Position Reporting:

This position is part of Sunday Cool – Sales Department reporting to the Sales Director.

Work Schedule: 

Monday – Friday: 8:30am – 5:00pm [40 hours/week]. Extended hours may be required during the peak of busy season, running May-July.

Compensation:

Our starting base salary is $37,500 - $40,000 depending on experience.  Eligible for monthly bonus after successful onboarding, can vary by person but typically between 3 – 6 months.

Areas of Responsibility include but are not limited to: 

As a Sales Concierge, you will be the primary point of contact for customers seeking information, guidance, and support throughout their purchasing journey. Your role will involve understanding customer needs, providing personalized assistance, and ensuring a seamless and enjoyable buying experience.

Responsibilities:

• Engage with customers in a courteous, professional, and proactive manner to understand their preferences, interests, and purchase objectives.

• Provide comprehensive product/service information, highlight features, and address any questions or concerns customers may have.

• Assist customers in exploring various options, recommending suitable products/services, and customizing solutions to meet individual needs.

• Coordinate and schedule appointments, product demonstrations, or test drives as required.

• Collaborate with sales and marketing teams to optimize customer engagement strategies and promotional activities.

• Maintain accurate records of customer interactions, inquiries, and transactions in the CRM system.

• Follow up with customers post-purchase to ensure satisfaction and address any additional needs or concerns.

Qualifications:

• Previous experience in sales, customer service, or a related field is preferred.

• Strong interpersonal skills with the ability to build rapport and establish trust with customers.

• Excellent communication skills, both verbal and written.

• Detail-oriented with good organizational and multitasking abilities.

• Proficiency in using CRM software such as Salesforce, plus experience utilizing Intercom  is a plus. 

• A proactive and customer-centric approach to problem-solving and decision-making.

Skills/requirements needed:

• College degree preferred in Marketing, Sales, Ministry, Communications, etc.

• Highly organized and a strong multi-tasker

• 1 year of account management and inside or outside sales

• Intermediate/Advanced knowledge in:

• Microsoft Suite of Office Software or Google alternatives

• Knowledge and experience working within tools such as Sales Force, Intercom.

• An understanding of the inner workings within the local church are advantageous.

• Strong written and oral communication skills

• Screen printing knowledge a plus

Physical Requirements:

Able to sit and view a computer screen for extended periods of time.

Probationary Period & Termination

During the first 90 days we will be training you specifically for the above position. Before the conclusion of your probationary period, we will meet with you to review and determine if this is a long term fit for both parties. Sunday Cool, LLC reserves the right to terminate employment of any employee at any time without notice and without payment in lieu of notice, subject to the laws of the State of Florida. 

Overtime & Payroll:

We pay biweekly (Every other week) on Fridays.  Pay is based on eighty standard hours per pay period and Sunday Cool has 26 pay periods/year.  

Drug Free Workplace:

Sunday Cool is a drug free workplace.  The company reserves the right to conduct drug testing on all employees.  In the event of a workplace accident the impacted employee will be required to be tested for drugs.

Employee Handbook:

The elements of your employment are outlined above, plus others related to Benefits, PTO, Sexual Harassment, and FMLA can be found in the Sunday Cool handbook.  All employees will be required to sign an acknowledgement that they have read and understand the company’s policies.

VISION

Our company VISION is to Serve Those Who Serve.  The primary market we serve is the ministry market, consisting of churches and camps from across the country.  Since our launch in the Fall of 2016, as a company, we have worked with over 9,000 different organizations.  We have clients in EVERY state across the country.

We fulfill the vision of serving those that serve by committing to a corporate MISSION of Providing a REMARKABLE apparel buying experience for those we serve.  Being remarkable is simply doing things in such a way, that our clients are compelled to “remark” on their experience.  It requires every employee in our Sunday Cool family to strive to always deliver in a remarkable way.

The CORE values that guide us a company are:

Christ defines our perspective.  There is no better example in how we should treat one another.

Operate with innovation and efficiency.  Always look for a better way.

Respect others in all things.  Even if we disagree, we will strive to respect one another.

Exceed the request.  Go the extra mile every chance we get.

In order to provide a REMARKABLE client experience, we must start by creating a REMARKABLE experience for our Sunday Cool family.  The goal of our owner is to give everyone an opportunity to grow personally and professionally as we strive for being REMARKABLE in all that we do.

EXPECTATIONS

Sunday Cool holds each employee to a high standard of performance, attitude, and teamwork. The expectations of a Sunday Cool employee are clearly outlined below. These expectations will be evaluated throughout your probationary period.

Performance

• Job knowledge and proficiency

• Ability to complete workload & deadlines

• Continuous Improvement

Attitude

• Attendance & punctuality

• Positive & professional attitude

• Decision Making

• Communication & listening skills

• Takes Initiative

Teamwork

• Ability to work well with others

• Focuses on TEAM vs personal gain

• Lends a hand and encouragement to others